FAQ: Answers to Frequently Asked Questions
Are all of the articles in the site available for immediate sending?
Both Marklin and Trix offer hundreds of articles on their catalogues, but it may happen that the article is not immediately available at our shop. If that is the case, considering it has to be ordered directly from Germany, it takes about 8/10 days for the article to be delivered.
How can I make sure the article I’m interested in is for sure available in your shop or either at Marklin or Trix?
Clicking on the link http://www.maerklin.de/de/service/suche/produktsuche.html?submitted=submitted&searchtext= of Marklin Website,or http://www.trix.de/produkte/frontend/index.php?sCountryCode=en&bSetNew=1 for Trix Website you will be directed to the firm’s database. Once you typed in the code of the desired article, a light with various colours will appear: Green: article available – Red: article out of stock – Yellow/green: not available for the moment but still in a production phase (for New articles) or either reproduction (for ordinary catalogue items).
What are the ways of payment accepted?
Many! Credit card through safe and crypted system; Bank Transfer; Postal Order; Paypal (www.paypal.it); Cash on Delivery (with an additional 4.00 Euros charge for the courier’s encashment expenses).
The orders requested online may also be picked up at your shop?
Of course! Not only you can buy through our www.toytrains.it site, but also directly at our shop in Bergamo, Via Antonio Locatelli , 45, open from Monday afternoon through Saturday at the following hours 9/12 a.m. – 3,30/7 p.m.
In case I find defects in the articles I get, how can I indicate my guarantee rights?
All of the items sold by Toytrains have a 2 years guarantee starting from the date of purchase. In case the items should present defects during the guarantee period; you just have to send an e-mail to firstname.lastname@example.org, indicating the item code, the order reference (if you still have it) giving an explanation regarding the type of problem, send the item to:
What couriers do you use for shipping?
We use different shipping services: Poste Italiane (SDA), Corriere Bartolini, Corriere Executive.
If, for various reasons, I can’t be home when the package is delivered and the house I live in does not have a porter’s service, how should I behave in order to solve the problem?
The most common solutions to this type of inconvenient are: indicating your work address in the order or either having the order sent and held in deposit indicating the exact place of the courier (especially suggested with Poste Italiane SDA). We want to remind that “held in deposit” shippings only have a 3 days stoppage time. Cash on Delivery shippings may not be sent to Mail boxes.
I have not updated my system yet, and I would like to know when and how the digital system changed and if it’s still compatible with the previous one.
Last generation digital system has been available for two years now, with the coming of the new digital Mobile Station that you may find in any new starting set, the main characteristic of which is that of governing up to 10 digital locomotives and the functions related to them.